Refund & Return Policy
Your shopping experience matters to us. Find out how to request assistance with an order, report a damaged product, or ask about a return or refund from an AOF E-STORE seller.
Your shopping experience matters to us. Find out how to request assistance with an order, report a damaged product, or ask about a return or refund from an AOF E-STORE seller.
AOF E-STORE connects customers with individual online stores. Return and refund eligibility can vary by seller, product, order condition, and applicable consumer protection laws.
Check the relevant seller's return terms before requesting a return. Product condition, category, delivery status, and the seller's stated conditions may affect eligibility.
If an order is eligible for a refund, contact the seller or support team with your order details. Requests are reviewed according to the applicable policy and circumstances.
If an item arrives damaged, defective, or different from what you ordered, contact support promptly. Include photographs and order information where possible.
These are examples, not automatic grounds to reject a claim. Statutory consumer rights continue to apply.
Explain the issue and provide your order number.
Provide photos, delivery details, and a brief explanation if relevant.
The seller reviews the request and explains the next steps according to the applicable policy.
Our team can help direct your question to the appropriate support channel. Please include your order details when contacting us.
Email: [email protected]
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